I want to commend Quincy Ewing for a job well done. I hit a deer on Tuesday evening 3/21/17 with my brand new car. I reported the claim that evening to a very nice lady, Lavern, who gave me a claim # and said that someone would be in touch within 2 days. Quincy Ewing called on Wednesday 3/22/17 around 1:00 pm. He came to my house within an hour. He was very professional and did the damage estimate very expeditiously. I told him I wanted the repair work done at Hanover Toyota and he faxed all the paperwork promptly to them. He also made the reservation with Enterprise for me to have a rental car. He went above and beyond my expectations. He turned a very upsetting situation into a very pleasant experience. This is the first time I have had to file a claim with Travelers and I have been very satisfied.